In these terms and conditions “the company” shall mean Element24 Plumbing and heating LTD, “client” shall mean the client whose name and details appear in the agreement/ acceptance of work to which these terms are a schedule and “contractor” shall mean, Plumber/Gas engineer with whom the client contracts upon the following terms and conditions.

Acceptance of work

1A. Element24 reserves the right to refuse or decline any work at its own discretion. Where the company agrees to undertake works for the customer, this will be done so by authorised representatives of Element24 only.

1B.Acceptance of project proposals must be confirmed in writing/email. By accepting the proposal you are also agreeing to these terms and conditions.

1C. If you (the client)instruct us to do a project and then cancel, we reserve the right to charge all costs incurred up to the point of cancellation ie the cost of any hours worked per engineer, materials. Standard rates will apply.

Call out fees & Charges

2A. Element24 does not charge a call out fee. An hourly rate is charged for time spent on site – this includes any investigation undertaken or work carried out, plus the cost of any additional parts/materials if used.

Estimates and fixed price work

3A.Unless otherwise specified, all estimates provided are done on an ‘as is’ basis, and are not a fixed price quotation or firm price. The estimate will set out the likely minimum cost involved on a visual inspection by Element24 and/or details supplied by the customer.

3B.Any Estimate supplied by Element24 is valid for 28 days, with no acceptance from the customer within this time the estimate will be withdrawn.

3C.If the costs increase significantly, you will have the right to cancel the contract. You will however be charged for any work already carried out and parts or materials up until the time you cancel.

3D. If during the course of our work any further work becomes necessary , because for example , matters come to light which could not have been foreseen during our initial assessment , which will cause an increase in cost , we will let you know what these costs will be and only carry out additional works once we have your acceptance.

Prices and payments

4A. All payments are due within 14 working days of receiving the invoice. Administration fees will be added if failure to do so. However, this is applied at the sole discretion of the company and is not added automatically. .

4B. Where any services or works provided by Element24 is subject to snagging, the customer agrees to make payment of 95% of the total invoice amount immediately following completion of works. The customer must then provide the company access without delay to allow the snagging to be finalised and completed. Payment for the remaining 5% balance will be due following completion of the snagging by the company, or within 14 days of the invoice date. Element24 will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full.

4C. A deposit will be required on projects over the sum of £700.00 this will be the cost of all materials.

Inspection, Delivery and completion of works

5A .Element24 will advise the customer of the date and time for works to be carried out. The company will always endeavour to ensure they maintain this schedule and that operatives attend at agreed time. However, the company accepts no liability in respect of late/non-attendance at any site, or for the late /non delivery of any equipment or materials. All times provided by the company are estimates only.


6A.If you are not satisfied with the work undertaken by Element24 you must contact us via email within 1 month of completion.


7B.Element24 will supply a 12 month guarantee with labour only in respect of faulty workmanship this will22 be in place from day of completion with the manufacturer’s warranty in force. The guarantee will become void if the work/appliance completed/supplied by the company is;

1) Subject to misuse or negligence.

2) Repaired, modified or tampered with by anyone other than Element24 .

7C.Element24 will not guarantee any work in respect of blockages in waste and drainage systems, power flushes, replacement washers or any other small fix which could be considered to be of a temporary nature.

7D. Work is guaranteed only in respect of work directly undertaken by Element24 after full payment has been made. Any non related faults arising from recommended work which has not been undertaken by Element24 will not be guaranteed.

7E. The customer shall be solely liable for any hazardous situation in respect of gas safe regulations or gas warning notice issued.

7F. When the contractor carries out works on installations of an inferior quality or over 10 years old at that date , no warranty is given in respect of such works and the contractor accepts no liability in respect of the effectiveness of such works or otherwise.

7G. When a power flush is carried out , the client accepts and agrees that there is a remote chance that the clients original pipe work and/or fittings may suffer leaks as a result of the cleansing process. The contractor will repair any such leaks at an extra charge to the client if and when they occur.

Limitation on liability

8A.We warrant that we will provide the services with reasonable care and skill.

8B.We shall not be liable for those following loss or damage, howsoever caused and whether or not foreseeable;

1.Loss profits, business or revenue whether suffered by you or any other person.

2. Where it is agreed between us that parts and materials are to be stored at a place nominated by you , this shall be at your own risk. You hereby agree to reimburse us in full for any loses we incur.

3.Any materials supplied, including boilers, are subject to their own manufactures warranty and guarantee. You agree that we are not fully liable for the installation of any faulty items where it was not reasonably apparent that the item was faulty before installation. If any item is faulty at installation or becomes faulty after installation, you agree to contact the manufacturer direct and claim under the manufacturers warranty and guarantee.

8C.The contractor will not be liable for nay fracture found in frozen pipes attended by the contractor. The contractor cannot guarantee to clear blockages occurring in a frozen pipe or drain.

9A.Our engineers are Gas safe registered and oil Oftec registered ID cards can be shown on arrival.

By acceptance of work you are agreeing to these terms and conditions declared by Element24 Plumbing and heating LTD.

Many Thanks.